Upgrade links not working

[aqua+aqua]

June 2022  - Having same problem noted above - existing customer trying to access a better deal online but none of the links are working....Still have not been contacted back from Sky after calling them to set up my upgrade as they were "incredibly busy" at the time, whatever that means.

[Highlinder]

@aqua+aquaMight be worth while just giving Sky a call back.

[ilovelasvegas60]

Just to say I have tried numerous times to upgrade to the free Broadband offer for 3 months (albeit with a £19.95 set up fee ! -talk about giving with one hand and taking with the other !!!) but nothing happens - is this because I am an existing customer ??  I am paying quite a lot every month and I don't even have Sky Q or Netflix etc etc and I had a rubbish E-mail from them in early August saying I would be getting savings of £ 6 per month on TV and Broadband. Anyway stupidly got excited about this and checked my future bills, only to find that by October I will be paying £2 a month extra !! So they mislead their customers by not explaining fully - I think their "savings" apply to a discounted price  - they also said my annual savings would be £90 - I fully admit it's been a good few years since I was in school but £6 times 12 was always 72 in my day !!!! It probably applies to the 15 month contract but again not properly explained and misleading. Also fed up of Idris Elba and the cronies on the ads who smugly announce what good deals are on offer to VIP customers - drives me mad.  Yes I know what some of you will say, ring Sky - but it's such an ordeal to get through to a human being. Covid has provided big companies with the best excuse not to speak to their customers and it seems to be continuing big time .

[whatsatiktok]

Im having the same problem. I was told, after several failed attempts to upgrade, that my my previous account I had with sky was causing the technical issue and SKY was aware of this and working on it. Problem is, I see from this thread its been a problem for several years. You would think SKY would want to make the process of a returning customer seemless. 

[ADispName666]

Sounds similar to my problem - I can't view the renewal deal for my account, clicking on view details of my deal takes me to a log in screen (despite already being logged in) that is then stuck in a loop attempting to log me in, then redirect to a different page, unfortunately it just keeps trying to reload that sign in page, so can't get past this.

Tried different browsers/incognito mode/clearing cache etc. all don't help.  I've tried emailing a complaint, but not expecting to get any real help, considering how many other people have complained about the website.

I think its time to consider an alternative supplier if they can't treat existing customers as a priority, or get basic things like a website working 😞

[Tenji+Dvae]

I’m experiencing the same issue of not being able to “review” and therefor choose a broadband package as an existing customer online.

It seems that after 2 years of this issue being reported, it still hasn’t been fixed which seems pretty incompetent by any standard. I get a directed to a page stating;

Technical error

It’s not you, it’s us. Try refreshing the page. Or use the link below to start again

[Start again]

I called customer support and received my least favourite kind of support – a non-native English speaker with a strong foreign accent who’s dedicating zero attention to understand the problem while insistently reading from their script that doesn’t resolve the issue. Such a frustrating experience. By the end, the issue that required me to call up seemed more like a marketing ploy to pedal more wares than an attempt to help. Up until this point, I’ve never had a problem with customer services – they’re usually so helpful.

I’ve tried different browsers, different OS, different devices with no success on my end. I’ve spent a few hours a day over the past few days to resolve this issue without success.

If anyone could suggest or provide a solution I’d be most grateful.

[Paul+Marston+Uk]

No they still don't work for exisiting customers

[kellmitch]

I have also had the same pronlem for several weeks!!!!!!!....Time to move to a differnt supplier I think

[DN83]

just to add to this ugrade to glass option doesnt work

[gsmart1939]

The broadband upgrade links are not working for current customers. This has been done deliberately by Sky to force current customers to call their Sales Dept with a view to hard-sell other products in addition to the upgrade. I do not believe this to be legal under the current UK Trading Standards. 

[Mark39]

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@gsmart1939 wrote:

The broadband upgrade links are not working for current customers. This has been done deliberately by Sky to force current customers to call their Sales Dept with a view to hard-sell other products in addition to the upgrade. I do not believe this to be legal under the current UK Trading Standards. 

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Where's your evidence? Or is this just unfounded speculation, by any chance 😁

[gsmart1939]

@Mark39 For your information it does not take over 2 years to correct a simple link error in the front end of an application. I should know I am a software engineer. I think it is also despicable that Sky has individuals on this customer forum who clearly are employees but have fake accounts in order to control customer dissatisfaction with Sky's business.

[Mark39]

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@gsmart1939 wrote:

@Mark39 For your information it does not take over 2 years to correct a simple link error in the front end of an application. I should know I am a software engineer. I think it is also despicable that Sky has individuals on this customer forum who clearly are employees but have fake accounts in order to control customer dissatisfaction with Sky's business.

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That has about as much validity as your previous post. For your information, I'm not a Sky employee, as acknowledged by Sky in their addition in bold to that effect to all Superusers' posts.

But hey, whatever ypu want to believe...😁

[tw72]

It's an absolute farce that these links simply do not work. All I want to do is renew my broadband contract and I get the infamous "Technical error. It's not you, it's us.. Try refreshing the page. Or use the link below to start again".

It happens every single time whether using different browsers or mysky app. I don't believe it's a technical error at all.  This has gone on far too long for Sky not to be aware of the problem. Seems deliberate.

[gsmart1939]

@tw72 There is a Sky employee called @Mark39 that is trying to control this thread. They keep telling customers who complain here to call the Customer Service Team, don't fall for it.  Sky is doing this deliberately to pressurize (through hard selling techniques) customers who call to purchase other products. Surely this is illegal?