Unsupported location for videos on Sky Sports website

[cOzMaTiC]

Hi there,

I'm not using any VPN service or anything to cloak my internet connection, but whenever I'm viewing videos on the Sky Sports website (e.g. those in news articles), I am seeing the following as an overlay on the video:

"Unsupported location

The video you are trying to watch cannot be viewed from your current country or location".

I can confirm my IP address is showing as coming from the UK from multiple geo lookup sites too. Please can someone assist me.

Thanks!

[Annie+UK]

If you use a dynamic IP Address then try forcing a new address and see if that fixes the issue

[cOzMaTiC]

Hi, thanks for the quick response. It's a coporate internet connection and it's a static IP.

[Annie+UK]

Looks like Sky is not detecting the correct country 😞 Have you talked to the dept that controls the Internet there?

[cOzMaTiC]

Yep, I am in IT 🙂

Everything looks absoutely fine; all the major Geo IP lookup services are reporting the IP address as being in the UK. 

Unfortunately, I just don't know how to reach out to someone in Sky who can help with this.

[JT41]

Did you ever solve this?   As I have exactly the same issue and no-one, including the sky support line seem to be able to help! Thanks.