Unable to download MySky App

[Barney15]

I had MySky App on my android but it suddenly stopped working.  I deleted and tried to reinstall only to be told it's not compatible with my phone.  The minimum requirements state it needs OS 8 and yet I can download apps requiring OS9.

[caesarome]

If you phone isn't running the minimum software required then you will not be able to install it.

[Barney15]

According to my phone it does have the minimum requirements.  

[Tracey469]

Hi did you get this problem sorted because I'm having the same problem 

[Nik7054]

I'm a new sky customer,  navigating all the emails etc. Trying to download the my sky app. But my Samsung A12 not compatible.  Have not issues with other app or sky go. Its had the latest software update! Does this mean no vip access etc

[Tjbali]

Mysky app android on version 15 will not download onto phone version 13 no problem 

[keith316]

my sky app has suddenly stopped working uninstalled it now it states not available for this device have you updated  

my phone is a samsung a15 which i bought of sky why would you sell me a phone which is incompatable with the app

[Barney15]

Not yet but am having email exchanges with Sky on the issue.

[Barney15]

My issue with this has now been resolved. Advised to restart my phone and try downloading again. Although I tried this several times yesterday and it didn't work, today it has done. Sky help desk think it may have been an issue with Play Store.

[CarnoustieCowbo]

It's an issue with One UI 5.1.  Sky need to update the app to fix it.  Sky app works over mobile data but not WiFi.  

[Gibbzy]

My sky app stopped working sky just want to sell me another phone

[caesarome]

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@Gibbzy wrote:

My sky app stopped working 

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What is actually happening when you go to use it ?