Unable to access VIP on mysky app

[Crepesuzette01]

Hi, I have been unable to access my VIP Rewards on the sky app. It just keeps going round from "view my rewards" and "find out more" I am a platinum member and have used the VIP rewards weekly. Very frustrating.

[MarkGoldsmith]

@Crepesuzette01 have you tried uninstalling the MySky app from

your phone and reinstalling it?

[Crepesuzette01]

@MarkGoldsmith 

Hi. Thanks for your reply. Yes have already tried uninstalling and reinstalling the app. Its been like this for about 2 weeks. My phone and Mysky are both updated to newest updates. Has there been a recent update to the sky app on Android?

[MarkGoldsmith]

@Crepesuzette01 Have you also tried restarting your phone since you had this issue. I'm just wondering if you got some  error that has cached itself which would clear on a reboot.

[Crepesuzette01]

@MarkGoldsmith

Thanks. I just tried that and still the same. I've just tried installing the mysky app on a different device and it'd exactly the same problem om that too!

[Crepesuzette01]

It seems to be asking to "Join Sky VIP" even though I am logged in and been a member for years!

[MarkGoldsmith]

This has been escalated  to the Sky Messaging team who should be in touch with you within the next 48 hours regarding this issue.

They will reach out via a colourful chat bubble which will appear at the bottom of this page. You may need to refresh the page when they reach out to see the chat bubble.

This link explains how this works so you will need to respond to the chat bubble to speak with the Sky Team:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you don't respond to their messages within 48 hours the chat will automatically close, it's not a live chat so don't be surprised if you don't get immediate responses from them.

[Crepesuzette01]

@MarkGoldsmith

OK. Thanks for your help.

[Addie15]

HI there! Thank you for escalating this. We have sent an invite to @Crepesuzette01.

[Raman23]

Hi I am having the exact same issue

[jedronfield]

Hi

I notice a few people are having my same issue, but I cannot find an answer - is there anyone that can help me out there please.....?

When I log into the MySky app and try and obtain rewards on the  VIP section, I get the message that 'you can't join Sky VIP right now...'

I have Sky TV, Broadband, Mobile and have had Sky for years.  Why can't I get any rewards?😪

Please help 

[caesarome]

---

@jedronfield wrote:

When I log into the MySky app and try and obtain rewards on the  VIP section, I get the message that 'you can't join Sky VIP right now...'

I can't remember what that message says but I take it none of the reasons listed apply to you ?

[jedronfield]

Ive been 1.5 hrs trying to simply fain access. Even speaking to 2 people at customer services who did not get me any answers. I cant e plain how frustating it is.

All i wanted was to simply access rewards on the MySky app, which i am entitled to! 

Arrrgghhh!

[jedronfield]

Still not resolved the issue. I've tried everything listed here, including clearing Cache and restarting phone. Sick of phoning Sky and going through same questions and not getting anywhere. I've wasted so much time on this. Found Sky so difficult to get help from. It seems that the customers seem to have to do all the legwork. So tired of it I won't be renewing with Sky Broadband, TV or Mobile.

[KDevitt19]

I'm having exactly the same problem and it's driving me nuts!