5

Discussion topic: Unable to Login to Sky website using Firefox

Reply
This message was authored by popacatapetal This message was authored by: popacatapetal

Unable to Login to Sky website using Firefox

As per title .Shows error code 289 so currently using Edge

No problem using Firefox  to sign in with other websites.


Best Answers
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Unable to Login to Sky website using Firefox

Posted by a Superuser, not a Sky employee. Find out more

Could be it be an add-on that is causing this, have you tried disabling them be by one to see what happens ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

View this Answer within the discussion

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome Answer

Re: Unable to Login to Sky website using Firefox

Posted by a Superuser, not a Sky employee. Find out more

Could be it be an add-on that is causing this, have you tried disabling them be by one to see what happens ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mark39 This message was authored by: Mark39

Re: Unable to Login to Sky website using Firefox

Posted by a Superuser, not a Sky employee. Find out more

The Duck Duck Go Firefox add-on can cause this.

popacatapetal
Topic Author
This message was authored by popacatapetal This message was authored by: popacatapetal

Re: Unable to Login to Sky website using Firefox

Sky website perfectly OK yesterday but not today.

I remembered the Privacy Essentials addon problem when mentioned by @Mark39 and @caesarome as it has been mentioned earlier this year but to my knowledge there have been no recent updates to Firefox.

All OK now after switching off Duck Duck Go Privacy Essentials.

Will re-enable it next week and see what happens.

Thanks for the info.

popacatapetal
Topic Author
This message was authored by popacatapetal This message was authored by: popacatapetal

Re: Unable to Login to Sky website using Firefox

I've just checked out Duck Duck Privacy extensions and found that it was updated on 23-1 -23.

Is this update significant?

No further login issues after disabling it.

This message was authored by Mark39 This message was authored by: Mark39

Re: Unable to Login to Sky website using Firefox

Posted by a Superuser, not a Sky employee. Find out more

I've no idea what was included in the Duck Duck Go update,  but 289 errors caused by this extension have been around from long before that.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 7 hours

New Discussion