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Discussion topic: UNABLE TO SIGN IN TO MY ACCOUNT ON SKY WEBSITE

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This message was authored by Gazfaetheburgh This message was authored by: Gazfaetheburgh

UNABLE TO SIGN IN TO MY ACCOUNT ON SKY WEBSITE

Hi all, has anyone else had problems trying to sign in to their account on Sky website? I've cleared cache and saved logins etc etc but each time I try and enter my login details, which are all correct a message pops up to tell me "unknown error" try again or press help, which I have done numerous times with no luck. Customer Service agent was stumped as well due to the fact he sent a link to my phone and it allowed me to sign in using the exact same login details, I also copied the link to my laptop and it worked as well. But each time I try logging in through my browser (Firefox), or Google, with my details I get the same unknown error message. Any ideas good people?

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: UNABLE TO SIGN IN TO MY ACCOUNT ON SKY WEBSITE

Posted by a Superuser, not a Sky employee. Find out more

Browser add-ons/extensions such as DuckDuckGo can and do prevent the Sky login from functionings

 

Try running your browser with all Add-ons/extensions disabled and see if that helps

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by caesarome This message was authored by: caesarome

Re: UNABLE TO SIGN IN TO MY ACCOUNT ON SKY WEBSITE

Posted by a Superuser, not a Sky employee. Find out more

Are you using anything like a VPN or Private Relay if on IOS, if so try disabling them.

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This message was authored by Shoobedoo1 This message was authored by: Shoobedoo1

Re: UNABLE TO SIGN IN TO MY ACCOUNT ON SKY WEBSITE

Solved It !

 

1   Go to Google Password Manager

2   In Search Box, enter SKY

3   Delete ALL saved passwords shown

4   Got to Sky.com/My Account

5   Sign in with email/password of your choice

6   Enjoy

This message was authored by b7a1 This message was authored by: b7a1

Re: UNABLE TO SIGN IN TO MY ACCOUNT ON SKY WEBSITE

Turning off my VPN fixed it for me.

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