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Discussion topic: Trying to install app but it won’t accept my post cod

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This message was authored by Mmda This message was authored by: Mmda

Trying to install app but it won’t accept my post cod

Trying to open my account on sky app but it won't accept my postcode! Saying using special letters 

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This message was authored by caesarome This message was authored by: caesarome

Re: Trying to install app but it won’t accept my post cod

Posted by a Superuser, not a Sky employee. Find out more

Have you tried using both upper and lower case lettering and made sure that you are not entering the details in something like italics ?

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Mmda
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This message was authored by Mmda This message was authored by: Mmda

Re: Trying to install app but it won’t accept my post cod

Post codes are upper case! My phone changes the letters to upper automatically! Therefore I can't complete opening the app! It accepts my email and password but then not postcode!! Maggie Davies

This message was authored by caesarome This message was authored by: caesarome

Re: Trying to install app but it won’t accept my post cod

Posted by a Superuser, not a Sky employee. Find out more

@Mmda 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Trying to install app but it won’t accept my post cod

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Mmda to chat.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Trying to install app but it won’t accept my post cod

Posted by a Sky employee

We are still looking to help you @Mmda . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
Mmda
Topic Author
This message was authored by Mmda This message was authored by: Mmda

Re: Trying to install app but it won’t accept my post cod

Unable to install app despite several attempts! Not accepting post code. Maggie Davies

This message was authored by caesarome This message was authored by: caesarome

Re: Trying to install app but it won’t accept my post cod

Posted by a Superuser, not a Sky employee. Find out more

Sky contacted you about this @Mmda but you failed to respond to the chat invite you were sent.

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If someone has helped you then please click on the LIKES button in their post.
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This message was authored by Addie15 This message was authored by: Addie15

Re: Trying to install app but it won’t accept my post cod

Posted by a Sky employee

Update-We are closing this session now due to no further response within 48 hours. If you still need help, let us know so we can re-escalate this for you. Thanks.

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