Trouble signing into AppleTV+ 6 mnth free

[Mark1066]

Hi

I recently activated a 6 month free AppleTV account through Sky. Now I have a problem signing in to the AppleTV app/account, it keeps signing me in on an old Apple fsmail account that I had years ago- even though I am using my Sky account login as instructed. 

The fsmail account has NO subscription active, but because I can't access the account I registered with through Sky I am concerned that (aside from the frustration of not watching programs ) I will be billed when the trial comes to an end, but that's not until May.

Any advice would be welcome before I try navigating the Sky/ Apple maze of a help desk 

Thanks in advance. 

[caesarome]

Is your account correct on your Apple ID ?

[Mark1066]

This is the problem. I HAD an Apple account 7 years ago when I had an iPhone.  I don't have one now. I haven't used that Apple account since and I didn't use it to activate the 6 month trial.

Somehow, my old inaccessible fsmail account has been linked to Sky/Apple app, although I never registered the fsmail with Sky!

In all honesty I don't have a clue why this has happened. 

[caesarome · Accepted solution]

Was the fsmail email adress register with Apple though as somehow it has picked it up so you might need to contact them about getting it removed an updated to your current one.