Talk Shield not working in MySky app

[lettice]

Noticed since the weekend and this morning

If using MySky app on any device and using either home wifi or 4g/5g connection, Talk shield is failing to resolve the page.

Going into Product settings on the MySky app from the home page or via Broadband & Talk tab

Clicking on Talk Shield it just continually has a 'Please wait' animation' that never resolves.

Using MySky in a browser resolves the page correctly instantly.

This was working fine end of last week.

This is not the same as Talk Shield not working at all for some customers.

[KevNewMedia · Accepted solution]

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@lettice wrote:

Noticed since the weekend and this morning

If using MySky app on any device and using either home wifi or 4g/5g connection, Talk shield is failing to resolve the page.

Going into Product settings on the MySky app from the home page or via Broadband & Talk tab

Clicking on Talk Shield it just continually has a 'Please wait' animation' that never resolves.

Using MySky in a browser resolves the page correctly instantly.

This was working fine end of last week.

This is not the same as Talk Shield not working at all for some customers.

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Thank you for this @lettice 

I've raised the issue with our support teams and will let you when we hear more information.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.