Someone changed the details on this page

[Dido9]

I've just typed this post once and it disappeared so if I am asking the same question twice it's because I don't know wherer my other post has gone.

Someone has accessed this page and changed my signature just to mess with my head and set me to no emails, they keep on doing  it ,despite me changing password, Also accessing my router. How can I secure everything please, I'm too exhausted with it all I can't type it all again,

Is there a reason why your most recent post doesn't show up or has it just disappeared?

[GD1]

@Dido9  If you changed the password unless your PC has been hacked or the password is still insecure no one will be able to access your Sky ID, nor can anyone outside the home access your router.

[Dido9]

Thank you. Well they can and they have accessed my router.

. I think because Sky has a stupid facility of keeping you signed in, it leaves you vulnerable. It seems that my email was hacked and they are just following the link which obviously just allows them right on in beacause I forgot to uncheck the stupid keep me signed in box whic should not be there . Yes there should be an option to stay signed in but you should have to actively look for that option not have it as a default. Sky don't care about security at all. They just don't there isn't any. Even my last post was hijacked. I clicked post...where did it go???? Do you know?

If anyone caan advise how I can stop this from happening once and for all I would be grateful

[daveNOS]

@Dido9 No one is accessing your router, if someone has access to your account it is due to you either having a very insecure password or more likely you've inadvertently downloaded some malware that has logged your keystrokes or searched your device for passwords.

Whatever device you are using needs a full malware and virus scan.

It isn't Sky's fault you clicked on the "keep me signed in" box, it's not selected by default.

[Mark39]

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@Dido9 wrote:

Sky don't care about security at all. They just don't there isn't any. Even my last post was hijacked. I clicked post...where did it go???? Do you know?

If anyone caan advise how I can stop this from happening once and for all I would be grateful

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That's simply not true. Sky provide good security, but what a user's actions may make them vulnerable to risk, despite Sky's security.

Who would hijack your post? Most likely it has been trapped by the forum's active spam filters. They sometimes pick up innocuous posts too. If so it will be queued for review by a Sky moderator. 

[Dido9]

It really is, honestly, it is ALWAYS ticked to keep signed in. Always. So if I just quickly log in and don't happen to notice it i am jusr styed signied in by default, honestly, Why do you think this is then? Someone has got access to my settings, I have just had more strange happenings trying to log back in. Do you know anything about the Fing app and do you mind if I explain to you what has been happening and see if you can make any sense of it please?

[Dido9]

I will explain, but I understand if you do not want to read it all and be bothered with it, it is a bit of a nightmare tbh,

So I have had strange things going on with all of my devices including my phone. Text messages just disappearing in front of my eyes, beeping while I'm on calls etc. a few issues.

With the router, I went to the back door the other night and as I did the internet went off, so it was then two green lights and two amber. This has happened a couple of times now, it just seems like too much of a coincidence to me that it happens as I walk to the back door. It's like the neighbours in the flat upstairs hear me walk to the back and then mess with the internetwhere I am out of sight of the router or not likely to be using devices. So I did the sky checks, absolutely no issues. It all said good connection etc for broadband and wifi. 

When I clicked on devices it did say that I had recently connected my laptop by ethernet, which was not the case so I have to assume this is just bad service (wow shock from Sky? No way!) Anyway following this I went into the fing app. On the fing app where the wifi channel scan is, all the names were competely different to what they ususally are, I'd never seen any of them before , called things like 'Ournetlike'.  My own wifi name was not even listed but i was connected to either someone had accessed my router and changed the name of my wifi at that time or I don't know what. Anyway, I did a reboot of the router and the second I did the reboot all of the wifi names went back to normal. ( I took scrennshots I can send these if you like). As well as this the fing app, on open ports, says that my tv has a 'netbus backdoor trojan' whatever that is.  As well as this, when I go to my router admin page, the tv is not always listed, It will be listed and when I press refresh it won't be listed and it will just go on and off the device list like this all the time. I've just disconected the wifi on th tv now until I know for sure what is going on with it.  Also on the fing app, I keep confirming devices only to go back into the app and find that none of them are confirmed. This keeps on happening,  I also had an issue with it one day when the name of the devices kept on changing, so the tv would be listed as my laptop, laptop listed as my phone and so on and it kept on changing. There are so many things that are just weird. I did not change my signature on this page, definitely not, someone has changed my signature from Dee to Hay. Someone also keeps on checking the box that dsays do not send me emails. You are going to say change the password, I've done that more than once, it makes no diffrence. There are so many things that are just not right. But I suppose the chances of Sky doing any kind of investigation because their wifi has made me vulnerable to weirdos is highly unlikely!!

Can you throw any light on any of this? Do you know what is happening with the fing app and the wifi channels?

I'd be grateful of any kind of analysis and advice or just something for a biit of peace of mind really.  Oh someone tried to get an amount authorised from my bank card one day, too, through the booking.com app. It seems like someone has just got into my internet and so my devices, or they have got into my phone and then my email and links from there to websites and apps. I don't know. Does anyone else have these issues or is it unusual?

The neighbours, I have absolutely no doubt that they would be in my internet if they could get in it. No doubt whatsoever. They are just the most horrible people, and I've had issues with them in the past, I just know that they would either getbin it to spy, to mess with my head or, if they can make their own signal stronger through mine for gaming or whatever they would. And when I switched to Fibre bb recently, just a week or two later they did the same. ( This is their business, I know and I wouldn't even normally notice something like this, as I couldn't be less interested in what neighbours do) but with all the strange things happening it did make me wonder if they had to be on the same kind of bb to be getting into mine with ease. The walls in these flats are so thin. They are directly above me so it's just like we live in the same house really, and I think anyone with any technical knowledge, could get into my router from theirs, I'm pretty sure of it and I don't even know anything about these things. I just think the close proximity, and the same network makes it obvious.   I'll be surprised if anyone reads all this waffle, if you made it this far thank you so much. I'm sure the t***s are reading this and might check the 'do not send me any emails' box again so i will keep an eye out for any answers......gratefully.   ( oh and another thing ive just remembered is when I log into my sky account and do a speed test, it will say that a speed test was last done 12 minutes ago or something like that when I havent logged in for weeks ! )

[Dido9]

I'm sure they do have decent security measures given what an established company they are, I'm sure it is just my experience , but I can't help getting fed up with it all, it is basically because I don't understand it all enough, techinically, and so do not understand what is going on. It can just be very unnerving when you have been hacked in the past for all your personal information and private coversations etc. It just feels like such a violation and can be quite scary, especially when the usual security measures do not work for you, such as changing your password, factory resets etc. and using what should be secure methods such as paypal. I have been hacked through paypal before, I got it back and it was easy to resolve but it is not supposed to happen and I don't know how it does! You think you are safe, but the truth is you never really are. Just the thought that whoever is messing with my personal life is then reading it on here is enough! I just sound like some manic, paranoid woman, moaning about the neighbours, like a 'Karen'...I know, but I live a very quiet life and have never had trouble with neighbours in my life until these, I basically just want to know how I can keep my internet and devices as secure as possible without it costing me a fortune. It seems to me like once somene gets in somewhere, it's like a cancer and you can't get rid of them no matter what you do. Or perhaps none of this is anything for me to worry about and these are issues that many people deal with but know that they are nothing to worry about, But saying that, I think the fact that my signature was changed on here as well as the 'no email' box is enough to telll me that it is not all in my head ! It seems that whoever it is just wants me to know that they are there but they don't do anything too conspicuous, just to mess with me really. It's cruel, though, it really is. I can't imagine wanting to do this to anyone, ever!

[GD1]

@Dido9  You other post was picked up by the sky forum filter due to language used, it's now been removed as it's duplicate post/thread.

[Dido9]

Due to language used? I see, can you be a bit more specific please? Because the worst word I have used on any of this dicussion is 'stupid' and  I hardly think that warrants a censor, or are we living in a dictatorship now? I used a word of stars some where (alo on this discussion) which could be a number of things, again, only on this post. There was no language used that could evn be misconstrued as offensive or otherwise so if you could let me know as I am unaware of this language that is not allowed on here and I really could do with knowing about it so that I don't use it in the future. 

Thanks, that would be helpful

[Dido9]

I'd also like to know how it is yourself that has been informed of my post being removed due to language used and not me? Are you privy to information about my posts that I am not? Is this standard practice for Sky on this forum?

[Dido9]

The post you are referring to is not a duplicate thread either, not by title or content

[Dido9]

Please do get back to me on this language, it is important to me as I spent time typing a post which then disappeared. I dont want this to happen again, it is very frustrating. (which is why I used the word stupid, incidentally) on the post I had to type afterwards.

Much appreciated, Thamk you

[Mark39 · Accepted solution]

@Dido9 there are so many disparate issues in your post that it's difficult to try to gain any sort of understanding as to whether you have been hacked, or there are other, rational causes. 

To gain access to your router, someone would need to be connected to it, either by cable or wifi. That could be done, given the close proximity of your neighbours, but they would also need your wifi password. If you have an older Hub, there's a default that anyone could know. If you have a later Hub, they are provided with a unique password consisting of random numbers and characters that would be hard to guess. You could make it more difficult by changing it to a different, larger set of numbers. Getting access to your Hub, does not necessarily mean getting access to the devices connected to it. If you want to eliminate the risk,  you could connect your devices by cable and turn off wifi, though there are obvious practicality issues.

Other simple security measure are to log out whenever you've finished with a website, app etc. That overrides any 'keep me signed in' actions. 'Keep me signed in' isn't a default or mandatory for Sky websites. Use a strong password, and a different one for everything that requires a password, not for example a word you can find in a dictionary or anything might be able to guess. 

[Dido9]

Thank you so much, this helps me a great deal, not only practically, but with peace of mind for which I am, particularly, grateful for.

I agree that there are a lot of issues (possibly unrelated to each other), and I thank you for taking the time to read and consider them all. 

I have changed the name of my wifi and the password, which I will change regularly now. I do, usually, log out of everything, however, there are times when rushing that I may miss the odd one, so I will be extra vigilant now to be sure to be logged out of everything.

You are, extremely patient to have taken the time to read and absorb my post, but please know that it means a lot, as now, at least I have some clarity and can move forward with some comfort.

I am truly grateful,

Thank you so much