Skysports app won't recognise my username or password

[Tim+Giddings]

I have just downloaded the Sky Sports app and tried to log in, but it says "Sorry, we did not recognise your username or password."

I am a Sky Sports subscriber and have just used the same log-in details to log into the website on my desktop & Sky Go on my phone (& also this forum).

[caesarome]

@Tim+Giddings 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Tim+Giddings.

[Tim+Giddings · Accepted solution]

All sorted with some help from the Sky team. Required a password reset.

[Nanagindehouse]

The app does not recognise my username or password..??

[caesarome]

@Nanagindehouse 

Can you get logged in here:

https://www.sky.com/mydetails/account-info