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Discussion topic: Sky worlds not logging in

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This message was authored by Beth1993 This message was authored by: Beth1993

Sky worlds not logging in

Hi. We have just got an oculus quest 2 I have downloaded sky worlds when I go to log in it comes up with a web page and code hen I put the web page in it says it's not a secure web page and kicks me off. So I googled sky worlds log in and it come up with sky immersive web page where it does let me put a code in. I put the code in as well as my sky ID and password but it says session expired or not recognised. How the heck do I log in? 


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This message was authored by Viewer350 This message was authored by: Viewer350 Answer

Re: Sky worlds not logging in

I had the same issue and resolved it by emailing support.

When I tried to sign in, the quest app apparently showed the wrong url to use - I think it was "https://worlds.sky.com/signin"

Support came back to me very quickly saying the url should be https:///www.worlds.sky.com/signin

as of today (21 Dec 23) the app is now showing the correct url and I'm able to sign in


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This message was authored by Robin25 This message was authored by: Robin25

Re: Sky worlds not logging in

I'm having the same problem.

I've used Sky Worlds before on this device but it has signed out and won't let me sign back in. 

 

Very frustrating.  PLease help

This message was authored by emmaace This message was authored by: emmaace

Re: Sky worlds not logging in

Same issue except on Meta Quest 3. Every time I add the code to my password and userid ( which are correct) I get 'session error' and clear cookies and try again. I've done this on multiple times , browsers etc and always the same. I really want to watch what it shows like the football today but it just does not work. Sky vip and subscriber for 30 years (analogue days)  but really fed u with being shown something on my VR headset then denied due to SKY or someone's poor sign on process

This message was authored by MarkC198003 This message was authored by: MarkC198003

Re: Sky worlds not logging in

Same issue for me, very annoying and seems to be no solution until they fix it. Should allow you to log in directly from the quest app. Very basic stuff, I know it's Beta but if you can't even log in it's a joke 

This message was authored by Zdc This message was authored by: Zdc

Re: Sky worlds not logging in

Same issue here, i have logged in previously on my oculus 3 (using the worlds.sky.com/signin URL), but it now says it is insecure. (I suspect they have forgotten to renew the certificate..
However i am now concerned that like one of the other people i googled the Sky worlds and found the "SkyImmersive.com" signin page, which asks for account and password and the oculus displayed code... but when entered correctly does nothing. 

 

i am concerned that the "SkyImmersive.com" url is a phising site that is gathering username an passwords, so if you are not sure, and have tried the site i would make sure you change your sky account details incase they try to hack your sky account...

Unless someone on here can eleviate my concerns and tell me that the site is legitimate ????

This message was authored by Viewer350 This message was authored by: Viewer350 Answer

Re: Sky worlds not logging in

I had the same issue and resolved it by emailing support.

When I tried to sign in, the quest app apparently showed the wrong url to use - I think it was "https://worlds.sky.com/signin"

Support came back to me very quickly saying the url should be https:///www.worlds.sky.com/signin

as of today (21 Dec 23) the app is now showing the correct url and I'm able to sign in


Beth1993
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This message was authored by Beth1993 This message was authored by: Beth1993

Re: Sky worlds not logging in

I did email support and all I got back was a reply telling me to follow the troubleshooting online which obviously didn't help they then told me it was my oculus. It's literally brand new. I'm glad they were helpful for you and thank you for posting the correct url 😊

This message was authored by emmaace This message was authored by: emmaace

Re: Sky worlds not logging in

Excellent, thank you . This link has now worked, recognised my sign in and the code displayed on the headset. Watching a film now in the cinema. Been a long time getting this far, you have managed to sort what others failed to do (not for lack of trying) . BTW it's close to being in the cinema , just need full Dolby vision and atmos !

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