Sky sports package

[Ry111]

When I try and watch sky sports through my browser it says I need to add it to my package even though I am already subscribed. I've tried a few times now - I am definitely signed in. Any ideas please?

[caesarome]

@Ry111 

Are you a paying Sky TV or Virgin customer ?

[Ry111]

Hi, I am a paying Sky TV customer and trying to watch through the sky website.

[caesarome]

And word for word what does this error message say ?

[Ry111]

Hi,

This is what I am doing - I go onto my browser and navigate to sky.com. I login using the button on the top right of the page and then go to "watch"  in the tab along the top of the main page. I then scroll down to sky sports (premier league football) and when I click on it, the only button I can press is "upgrade now". If I click on it I get a summary of my content packs, which includes sky sports, and there is nothing else to click on.

[caesarome]

@Ry111 

And what happens if you use the Sky Go app instead, are you still asked to upgrade ?

[Ry111]

Hi Cesarome,

The Sky Go app on my phone works just fine, I can watch sky sports with no problems. It appears to be just via my browser that I have a problem.

[caesarome]

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@Ry111 wrote:

 It appears to be just via my browser that I have a problem.

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Is it via the Sky website you are seeing this message ?