This discussion topic has been answered Discussion topic: Sky sports app not working.
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Message posted on 19 Oct 2025 05:20 PM
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I'm trying to log into the sky sports app and it just says it can't load at the moment.
Tried it on iPhone and desktop computer.
Anyone know if it's down?
Thanks.
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Message posted on 19 Oct 2025 07:21 PM
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Try it now as I have managed to get logged back in.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on 19 Oct 2025 04:57 PM
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Re: Sorry, there was an error processing your login request (ir_no_claim)
Same issue on my laptop too - although im login in through username and password not virgin.
Message posted on 19 Oct 2025 05:11 PM
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Re: Sorry, there was an error processing your login request (ir_no_claim)
I am getting a similar issue, but mine says
Sorry, there was an error processing your login request (err_unknown).
Message posted on 19 Oct 2025 05:18 PM
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Wont let me log in sky app
Wont let me log in sky app
Login Error
Sorry, there was an error processing your login request (err_unknown).
Message posted on 19 Oct 2025 05:19 PM
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Re: Sorry, there was an error processing your login request (ir_no_claim)
Having same issue -
Sorry, there was an error processing your login request (err_unknown).
Logging in via Virgin SSO, trying to do it on desktop - there is no issue with Virgin Go.
Message posted on 19 Oct 2025 05:21 PM
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Re: Sky sports app not working.
Me too ...
Message posted on 19 Oct 2025 05:22 PM
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Re: Sorry, there was an error processing your login request (ir_no_claim)
Yep same issue here. Stopped working at 28 minutes of the Liverpool game
Message posted on 19 Oct 2025 05:22 PM
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Re: Sky sports app not working.
Not just me then? Hope it's fixed soon.
Message posted on 19 Oct 2025 05:24 PM
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Re: Sorry, there was an error processing your login request (ir_no_claim)
Even worse, I was watching the game and it just stopped working. Can't login to app or website
Message posted on 19 Oct 2025 05:25 PM
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Sky sports not working on iPad or iPhone?
Can not download on iPad or iPhone keeps saying this page not available?
Message posted on 19 Oct 2025 05:26 PM
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Re: Sky sports not working on iPad or iPhone?
Are you trying to download the Sky Sports app from the app store on both devices ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 19 Oct 2025 05:27 PM
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Re: Sorry, there was an error processing your login request (ir_no_claim)
Same issue here. Can't get Liverpool v United on when trying to login via Virgin. Seems to be a widespread issue.
Sorry, there was an error processing your login request (err_unknown).
Message posted on 19 Oct 2025 05:31 PM
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Re: Sky sports not working on iPad or iPhone?
@caesarome I think there is a bigger issue at play here I've been logged out of the app on my iPhone and it won't let me log back in get the following error
Message posted on 19 Oct 2025 05:31 PM
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Re: Sorry, there was an error processing your login request (ir_no_claim)
I am with sky and can't login. Final straw for me . Phonecall tomorrow to cancel even though in contract.
Message posted on 19 Oct 2025 05:34 PM
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Sorry, there was an error processing your login request (err_unknown).
I always get this error when trying to login to Sky Sports.
"Sorry, there was an error processing your login request (err_unknown)."
This was no problem yesterday, I was also logged out on my phone and ipad and can't sign in there either for an unreferences error.
When I want to look up the status of services, guess what, they are all green. For more information I was prompted to login. Guess what does not work? Exactly...
Sky Chat Support is closed, despite claiming that it is open until 20.30 Monday to Sunday. It is now 17:33.
The virtual assistant is factually useless and when connecting to a human, it ultimately presented me with 3 topics from Sky community. Neither of them of course of any help.
So is there anyone from Sky who might be able to assist in any way, shape or form?
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