Sky app won’t let me change my package through the manage your account

[nsq32]

 sky won't let me manage my account through the app. Only lets you upgrade. Disgusting how you treat customers. I have a young family and a job. I can't spend 40mins trying g to speak to someone about changing my package which I pay for! Why am I not able to manage my account through your services? 

[caesarome]

This is a community where customers help each other so you are not talking directly to Sky.

There are a few ways to contact Sky about this including using a messaging service as you can see via the Contact Us button under Downgrade here:

https://www.sky.com/help/articles/change-your-package-2

[MarkGoldsmith]

The reason why it likely can't be done online is due to customers in minimum term contracts not being able to remove some contracted packages/add-ons without Skys consent. As a result there is usually a one size fits all approach to account management which would affect all customers.