Sky VIP Rewards not working

[Nuttynatty26]

I have been trying to access my sky VIP rewards for weeks now and it isn't working. I have updated the my sky app and tried alsorts and keep getting the same result. It says I have over 7 years of rewards but when I click to see my rewards it is asking me to join. I click join and the see my rewards and it just keeps taking me back to the same page and not showing my rewards. I've tried ringing sky but can't get through to speak to anyone. Has anyone else had this problem?

[Darndufoe]

I have this same issue, I cant get my vue cinema tickets now

[NK74]

Can't get mine to work either.

Haven't had email this month either with the cinema ticket

[Nuttynatty26]

Same here. Wanted to use them this weekend for me and my partner to go but can't go now and can't contact sky via phone to get an answer as to why it isn't working. 7 years of rewards down the pan 😞

[amyroo]

Yes had the same thing for weeks now and Sky can't help. All they say is it's an IT issue 

[Jen591]

I to are having difficulties in retrieving my sky rewards as a gold VIP for 5 years Any ideas anyone

[MarkGoldsmith]

All you can do is wait for Sky to fix whatever the problem is that has been affecting some customers for the past several weeks.

id imagine the Christmas break has effectively paused any attempt they were making at fixing the issue

[Mvj1610]

I just deleted the app then re-installed it signed in and I manged to get my Vue ticket codes working !

[AaronH210720]

I'm having the same issue, I tried reinstalling the app but it's still not working. I can't find a contact email for this problem does anyone have one? Thanks 

[caesarome]

@AaronH210720 

apps@sky.uk is the address you can use but they will need to know what device and was operating system it is running.

[JAL2]

MySky app isn't working - I can't access any details for my account or bill (all blank) and in the rewards section if I press on an offer it doesn't respond. Have reinstalled the app and rebooted my phone a number of times but hasn't worked. 

Online support suggested logging out and 2-3 times (having been told it had been reinstalled a number of times) which unsurprisingly did nothing

[PDOWNHAM]

I have the same problem - unable to access the free vue tickets

[PDOWNHAM]

Hi,

I'm trying to access my vue cinema codes for June in the sky app however the apps not working. I have done this successfully for the past few months with no issue. I am using both an iPhone 15 pro max and iPad and both have the same issue. I also have removed the app and reinstalled as well as logged out and in several times.

Please advice on what to do next as i am looking at using the cinema tickets this evening

Paul Downham 

[Rachey83]

Hi, did you resolve this issue as I am having the same trouble... thanks 🙂

[Cleopatra1]

Having the same issue - have you resolved it?