Sky Sports Football not opening on Ipad

[gingernm]

Same issue here!  Virgin customer with Sky Sports addition.

can watch live football on my iPhone, on my windows laptop, BUT not on my IPAD.  This suggests the problem is APP related.

All sports channels can be watched live until any are showing live football, then

"Apologies, we can't load the page at the moment ". Page is thrown.

this only happens with live football on any Sky sports channel.  Can watch highlights etc, watching other live sport is also fine.  

time to sort your app!

[L8]

This worked for me:

I  went to Virgin tv go app

tried to watch the sky sports channel on there

it said something along the lines off  'exit and watch' which took me to the Sky sports app and voila! 

I hope this helps someone 

[BAC2]

I'm having the same problem. Sky customer cannot watch football. All other sports channels work as normal.

is anyone at sky sorting this out. Clearly an app problem,

[caesarome]

@BAC2 

Can you use the Sky Go app, is this app working for you ?

[Bobartist]

Tried the Sky Go app again, but it's still telling me I need to upgrade my membership to view, so no help there.

And tonight the same 'Apologies, Something Went wrong' is evident for a live game on the ipad, with all other channels fine and the game is available on my phone.

So where do we go from here? It's clearly a problem with the SkySports app, as some Sky customers and not just Virgin, have joined this thread.

Anyone got any bright ideas how/where to get Sky to escalate this?

[caesarome]

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@Bobartist wrote:

Tried the Sky Go app again, but it's still telling me I need to upgrade my membership to view, so no help there.

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If you are seeing an upgrade message then you need to go directly to Virgin support about that.

[Mightypidge]

I've had the same problem when opening the live football only streams via the app. This issue doesn't occur if I open golf, cricket, F1.  I am also a virgin customer. 

solution for me 

click on the broadcast in the Virgin tv app which then redirects you to the Sky broadcast. This seems to open the stream immediately for me and works. 

[JohnMB1]

Interesting to find this discussion as I am a sky customer and have had the App problem with live football for the past 2 days. Never seen this before. Done all the reload stuff etc.