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Discussion topic: Sky Products Not available on-line

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This message was authored by Sue0511 This message was authored by: Sue0511

Sky Products Not available on-line

I'm trying to change two of my products online, and get a message saying 'sorry, we're having technical difficulties ..". This has been happening now for 2 days, is it only me?

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This message was authored by Shelleypink0 This message was authored by: Shelleypink0

Re: Sky Products Not available on-line

No, I'm having exactly the same issue, trying to buy an iPad - impossible 

This message was authored by GD1 This message was authored by: GD1

Re: Sky Products Not available on-line

Posted by a Superuser, not a Sky employee. Find out more

@Sue0511  @Shelleypink0  Give Sky a call.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Products Not available on-line

Posted by a Superuser, not a Sky employee. Find out more

@Shelleypink0 wrote:

No, I'm having exactly the same issue, trying to buy an iPad - impossible 


@Shelleypink0 

If it continues call Sky and the agent can place your order for you.

 

@Sue0511 

What are you trying to order? 

 

 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Products Not available on-line

Posted by a Superuser, not a Sky employee. Find out more

@Sue0511 wrote:

I'm trying to change two of my products online, and get a message saying 'sorry, we're having technical difficulties ..". This has been happening now for 2 days, is it only me?


No, there have been several reports of the same thing. Best to give Sky a call to report it. 

Sue0511
Topic Author
This message was authored by Sue0511 This message was authored by: Sue0511

Re: Sky Products Not available on-line

I'm trying to change two of my subscription items.

I'll call them.

Thanks for responding. 

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