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Message posted on ‎05 Jun 2025 01:05 PM

Sky App occasionally shows 0Gb remaining on all my SIMS

Hi

 

I've noticed that the Sky App occasionally shows 0Gb remaining on all my SIMS then after a time reverts back to the correct figures.

 

Anyone know the best way to report a bug?

 

Thank you for your help

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Message posted on ‎05 Jun 2025 01:26 PM

Re: Sky App occasionally shows 0Gb remaining on all my SIMS

Posted by a Superuser, not a Sky employee. Find out more

@iwaddo 

If you believe this is an app bug/issue then you can report it to Sky via their apps email address - apps@sky.uk

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This message was authored by: Anonymous

Message posted on ‎05 Jun 2025 01:14 PM

Re: Sky App occasionally shows 0Gb remaining on all my SIMS

@iwaddo I presume it's not just as a result of you using all your data and then it resetting for a new monthly billing period?

 

Is the My Sky app up to date? I think there was an update in late May. Update it and then see if you have the issue.

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This message was authored by: iwaddo

Message posted on ‎05 Jun 2025 01:17 PM

Re: Sky App occasionally shows 0Gb remaining on all my SIMS

Hi, there are no updates available for the Sky app. 

Thank you for your help. 

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This message was authored by: caesarome Answer

Message posted on ‎05 Jun 2025 01:26 PM

Re: Sky App occasionally shows 0Gb remaining on all my SIMS

Posted by a Superuser, not a Sky employee. Find out more

@iwaddo 

If you believe this is an app bug/issue then you can report it to Sky via their apps email address - apps@sky.uk

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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