Restricted app

[Gymprincess79]

When I try and access my bills on the my sky app it says that my account is not authorised to view the my sky app , I've never had trouble before , my bill has been paid and isn't due again till the 9th 

[caesarome]

@Gymprincess79 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We’ve sent an invite to chat

[Mr+Flibbles+86]

Update - This has now been resolved on a private chat

[Gymprincess79]

Actually it's not resolved , with the primary if it's still sending me on a loop in the my sky app getting the same message then takes me back to log in details 

[Gymprincess79]

 

[Gymprincess79]

Stilll have the same issue using primary ID have uploaded screenshot 

[caesarome]

What did Sky tell you on the chat ?

[Gymprincess79]

Sky go app - not authorised to use , I've had it for months and months and had no access to my sky rewards I've called and called and no one at sky can help me they tell me it's resolved and it's not tried again this morning and the advisor could not fix it , sky need to sort this out it's really not acceptable, nearly a year and no one I've spoken to can ever fix it 

[MarkGoldsmith]

@Gymprincess79 have you submitted a formal complaint via the documented complaints process: https://www.sky.com/help/articles/how-to-make-a-complaint

[caesarome]

@Gymprincess79 

I see you have had a chat before so as you didn't answer the question we asked you last week and that you are still having issues I have escalated your post to the Sky Messaging team again.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Gymprincess79.