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Discussion topic: Programme guide no longer shown on sky + app

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This message was authored by MarkG12 This message was authored by: MarkG12

Programme guide no longer shown on sky + app

Hello


 Even though the sky + app is no longer supported I have been regularly using it to schedule recording of TV programmes via the app on my iOS phone. About a week ago the programme guide was no longer displayed on the app and I am shown the following message

 

"data currently available please try later"

 

has anyone experienced the same issue and if possible is there some way to fix this?

 

thanks 

 

 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Programme guide no longer shown on sky + app

Posted by a Superuser, not a Sky employee. Find out more

May 2023 Sky dropped support and development for this app, it was also removed from ALL app stores

 

There will be no fix

This message was authored by HeathHayle This message was authored by: HeathHayle

Re: Programme guide no longer shown on sky + app

@Annie+UK they said it would still be usable as it is and you could still download it from the app stores if it was in your purchase history I personally thibk dky still should supply the programme data even if future development has unfortunately stopped

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= Sky+ SD boxes x4 (pace bskyb 3100) ===
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Programme guide no longer shown on sky + app

Posted by a Superuser, not a Sky employee. Find out more

I believe they said it would no longer be supported and over time things would likely break. Sky don't support Sky + anymore so as some of the legacy services are switched off I'm not surprised parts of the Sky + app would stop functioning as they used to.

 

This should be expected for unsupported legacy services.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Programme guide no longer shown on sky + app

Posted by a Superuser, not a Sky employee. Find out more

@HeathHayle wrote:

@Annie+UK they said it would still be usable as it is and you could still download it from the app stores if it was in your purchase history I personally thibk dky still should supply the programme data even if future development has unfortunately stopped


They said you could use the app whilst it functions, there was no timescale of how long you could use it

 

I'm guessing the TV Guide data has changed enough to stop being compatible with older unsupported apps

 

It's a pain as the replacement app does not have the same functionality but they gave us the heads up and the removal of the app from the stores was its kiss of death 😞 at least we got over 6 months of extra use from the app

This message was authored by HeathHayle This message was authored by: HeathHayle

Re: Programme guide no longer shown on sky + app

@Annie+UK true it just annoys me when the say use the sky go app because you cant on jailbroken devices at least give us access to the programme guide and the set record on jailbroken devices even not the content

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= Sky+ SD boxes x4 (pace bskyb 3100) ===
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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Programme guide no longer shown on sky + app

Posted by a Superuser, not a Sky employee. Find out more

@HeathHayle wrote:

@Annie+UK true it just annoys me when the say use the sky go app because you cant on jailbroken devices at least give us access to the programme guide and the set record on jailbroken devices even not the content


Does your device have a web browser?  https://www.sky.com/tv-guide/

This message was authored by HeathHayle This message was authored by: HeathHayle

Re: Programme guide no longer shown on sky + app

true but then you have to keep on changing the categories etc but its better than nothing will have to start using that I suppose I was hoping the issue with the programme guide on the sky+ app was a temporary glitch but seems not because my sky+ programme guide on my box glitched the other week but it fixed its self so didnt know if it was the same kind of thing unfortunately doesnt look like it

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= Sky+ SD boxes x4 (pace bskyb 3100) ===
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This message was authored by CarolDC10 This message was authored by: CarolDC10

Re: Programme guide no longer shown on sky + app

Hi I'm not a techie but an elderly lady. I've found this works to select a program I want to watch on tv but don't want to get up to do so.

 I go to Sky Go tv guide, select program, select record once. Go back to Sky+, into ALL recorded programmes, locate the program currently being record. Click on. Select watch from start.

Once on tv screen go back and cancel recording. Then watch complete show on tv.

Hope this helpful to other Luddite's out there.

Regards

This message was authored by PhilHo This message was authored by: PhilHo

Re: Programme guide no longer shown on sky + app

I suspect this is as a result of the removal of the BBC SD channels from the epg.

This message was authored by Neil+3000 This message was authored by: Neil+3000

Re: Programme guide no longer shown on sky + app

yes its the same for me. 

this is a huge loss and takes away the main reason we kept Sky.

Thinking of leaving now.

This message was authored by Neil+3000 This message was authored by: Neil+3000

Re: Programme guide no longer shown on sky + app

not helpful 

This message was authored by Garyrobe This message was authored by: Garyrobe

Re: Programme guide no longer shown on sky + app

It was the only decent thing to come out of SKY and they drop it. And they wonder why people are flocking to the freebie-sticks!!

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