Problem viewing account and product details

[DAVIDHOBB4]

I am unable to view billing or my product details when logged onto either web page or via app. I get an error message stating 'Your bill isn't ready' when I click on Bills and Payments

If I click onto 'Your Products' I get a message advising 'Unfortunately, we can't complete your order online'

Both web and app also advise I am out of contract, however I am in contract for another year

I have phoned helpdesk on several occasions to try and get this resolved, but to no avail 

[caesarome]

@DAVIDHOBB4 

It might be worth contacting Sky via social media about this:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

They can also be contacted via Facebook Messenger.