Premier League live in the Sky Sports App

[Klinsman18]

I am a Virgin customer and have Sky Sports as part of my package. I am trying to watch the Premier League live on my iPad on the Sky Sports app and when I log in there is a button to click that says I am a Virgin customer and log in accordingly. Having logged in I go to the live match and it says I need to download the Sky Sports app but I'm on the Sky Sports app and I keep going round in circles. Other times it says I need to download some desktop app to watch it but I'm using an iPad. Any thoughts?

Am I doing something wrong?

[caesarome]

You don't appear to be doing anything wrong but as you are a Virgin TV customer you would need to ask them about this incase it is an account related issue or which Sky and us Sky customers can not help you with.

[Klinsman18]

Thanks for your reply.

unfortunately it is near impossible to speak to anyone at Virgin that is why I have gone this route.

I somehow doubt it's a Virgin problem as I have signed into the Sky Sports app and everything after that is Sky related.

[caesarome]

As we are Sky customers here we are limited in the help we can give so all we can suggest is to try deleting then installing the app again.

[Klinsman18]

Thanks again but I have done that already.