Please reconnect me for Sky sports. I’m in Tenerife and you always cut me off after four weeks. My

[Youmeandus7]

My home Sky in Ireland has not been used since I left on Dec 23.  Please 🙏. reconnect Sky sports to my phone.

[MightyQuinn]

Hi @Youmeandus7   You are only talking to other customers, see Welcome to the Sky Community.

[caesarome]

If you did not cancel Sky TV then as a Sky Ireland customer you should be able to access the Sky Sports channels on Sky Go or the Sky Sports app.

[Youmeandus7]

Sky has disconnected my live football after four weeks in Tenerife. I did not cancel my service at home in Ireland before I left. So please reconnect me!! 

[caesarome · Accepted solution]

@Youmeandus7 

I have merged your latest post into the topic you started earlier.

You can only use Sky abroad for a month before the app has to be connected again to the network in Ireland.

[Annie+UK]

You are only allowed a limited time, as mention in the post above, to watch Sky Go when you are out of the country for things like holidays, business trips etc.. 1 month is rather generous imo and any longer would be abnormal for the activities mentioned

If you are living abroad for extended lengths of time then this is not a use case for Sky Go and would breach Sky's T&Cs

[Youmeandus7]

Thank you, but they should change that condition as thousands of Sky customers are out of their home countr for lengthy periods.

[Annie+UK]

Out of the country for more than 4 weeks is not a average length of time for a trip, I would guess that 1-2 weeks is more normal

[TimmyBGood]

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@Youmeandus7 wrote:

thousands of Sky customers are out of their home countr for lengthy periods.

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'Lengthy periods' are not covered by European regulation 2017/1128 on portability of online content services which is what makes use outside the country where the account is based possible at all.

" The portability regulation covers situations in which subscribers are temporarily abroad. This term is not defined in the Regulation. However, what is meant by this is to be present in a Member State other than the Member State of residence. It covers various scenarios including holidays and business trips. "