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Discussion topic: Online EPG not working

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merv60
Topic Author
This message was authored by merv60 This message was authored by: merv60

Re: Online EPG not working

  Okay, may have spoken too soon. The site is still a bit glitchy. I can scroll down to channel number 492 & then after that, all the programme names for all channels are greyed out, which includes BBC channels & ITV, so still a bit annoying & needs to be fixed.

merv60
Topic Author
This message was authored by merv60 This message was authored by: merv60

Re: Online EPG not working

  To any Sky moderator, can you please put this through to the team that fixes things as the online EPG is now not fit for purpose. Despite being able to use a workaround so I can get to the day I want, the guide keeps disappearing completely when I either scroll across or down, it is infuriating. I know it has been reported that there are other issues, but they need to know all the issues with it & this wasn't happening when I first posted here.

This message was authored by GD1 This message was authored by: GD1

Re: Online EPG not working

Posted by a Superuser, not a Sky employee. Find out more

@merv60  @caesarome responded on the 27th stating they have passed this onto Sky, is this not good enough for you?  that was only 4 days ago, not sure what you're expecting, but I'm sure harassing Sky in this manner won't help and certainly won't speed up any fixes etc..

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


merv60
Topic Author
This message was authored by merv60 This message was authored by: merv60

Re: Online EPG not working

  @GD1 Read my post again & you'll see that I am letting them know about another issue that is happening that wasn't mentioned before it was reported. So I'm not " harassing " anyone. At least with the original issues, I was able to find a workaround, but with this new issue, I can't use the site at all. Not sure why you like to keep picking on me as this is now the second time on this thread you've done it. There's nothing wrong with what I posted, it was a helpful post.

This message was authored by Doc5907 This message was authored by: Doc5907

Re: Online EPG not working

Posted by a Superuser, not a Sky employee. Find out more

This broken online EPG guide, which has been going on a number of days now, is very inconvenient as I use it a lot as its much quicker to navigate than the sky Q tv guide ! (even use it to set recordings) .... Any news on a fix from Sky  @Mark-Br ?.... Thanks 

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This message was authored by Mark-Br This message was authored by: Mark-Br

Re: Online EPG not working

A Community Manager forwarded on the feedback, but we don't have an update beyond that just now. 🙂


Mark
Community Manager

This message was authored by Doc5907 This message was authored by: Doc5907

Re: Online EPG not working

Posted by a Superuser, not a Sky employee. Find out more

@Mark-Br Thanks

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Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband
merv60
Topic Author
This message was authored by merv60 This message was authored by: merv60

Re: Online EPG not working

@Mark-Br  This issue is happening on both my Acer Chromebook and my Samsung Galaxy  tablet if you're passing information on. 

merv60
Topic Author
This message was authored by merv60 This message was authored by: merv60

Re: Online EPG not working

  @Doc5907  &  @caesarome  The online EPG is now working.

This message was authored by Doc5907 This message was authored by: Doc5907

Re: Online EPG not working

Posted by a Superuser, not a Sky employee. Find out more

Great..thanks @merv60 

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Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband
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