Hi @jimm67
Sky are only responsible for payment all functionality etc is the responsibility of netflix. You dont say what tier you have nor what mobile you use but what you can download varies:
See: https://help.netflix.com/en/node/24926, https://help.netflix.com/en/node/54816 and https://help.netflix.com/en/node/55672.
If these don't provide a solution , you will need to speak to Netflix support.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
