MySky app unread messages notification

[TonyBear1963]

We joined Sky at the end of October last year at which time I duly downloaded the MySky app to my iPhone, now this might seem like a minor issue to everyone but it's beginning to annoy me now 😁

On the app icon there has always been what appears to be a notification indicator showing the number 2, no matter where I look in the app I cannot find what that number is referring to, I've even gone so far as to delete and reinstall the app.

What I would like to know is does anyone else have this "issue" or am I the only one or can anyone suggest how I find the two things whatever they might be?

[caesarome]

I wonder if it refers to unread messages so does anything show here on your message centre:

https://www.sky.com/mymessages

[TonyBear1963]

---

@caesarome wrote:

I wonder if it refers to unread messages so does anything show here on your message centre:

https://www.sky.com/mymessages

---

Well that's weird, there were 6 unread messages at that link. In the app, the My Messages section has a blue dot which I assume means that there are messages waiting, however when I open it the page says that I have no messages! It seems to me that there is a synchronisation error, hopefully now that I've read them all on the website it will sort out the app.

Thanks for your help @caesarome 

[TonyBear1963]

---

@TonyBear1963 wrote:

---

@caesarome wrote:

I wonder if it refers to unread messages so does anything show here on your message centre:

https://www.sky.com/mymessages

---

Well that's weird, there were 6 unread messages at that link. In the app, the My Messages section has a blue dot which I assume means that there are messages waiting, however when I open it the page says that I have no messages! It seems to me that there is a synchronisation error, hopefully now that I've read them all on the website it will sort out the app.

Thanks for your help @caesarome 

---

Well a day later and after deleting and reinstalling the app I still have the apparent notification of 2 without there being anything to view, does no-one else have this (admittedly minor) issue?

[Alan4711]

Hi go to your settings and open apps then scroll down to find sky go  click on notifications  and your done

[TonyBear1963]

---

@Alan4711 wrote:

Hi go to your settings and open apps then scroll down to find sky go  click on notifications  and your done

---

Hi, I think you meant go to the My Sky app and turn off notifications 😉 Either way the annoying badge number is no longer there to pester me.

[Andi+with+an+I]

Hello

did this my sky app showing notification bubble get resolved. I've hunted through all my sky sections and can't see any unread messages no notifications and unable to clear motivation bubble on iOS iPhone 13!

[MajorSplat]

Same issue here, the number keeps getting bigger and is now a 7 lol

[Mighty+Ajax]

I have exactly the same issue, reported it and no reply. No matter what I try the notifications still show.  annoying!

[MajorSplat]

Yes I've tried everything too and can't get rid still

[Liamo2]

Me too, now have 5 notifications showing on app home screen icon and no idea what they are for or how to get rid.

[danielJ2014]

This worked for me:

uninstall MySky app and re-install. Make sure to allow notifications when setting up the app again

go to iPhone Settings and select Notifications, select MySky ( it won't appear if you didn't allow MySky to send notifications in app set-up) and deselect Badges.

That should clear the numbers and prevent any more appearing.

[Andi+with+an+I]

Thanks but still after deleted and reinstalled and turned on notifications I have  a red dot notification with number 3 in it o can't get rid of do have to turn off notifications again 

[danielJ2014]

No, I didn't. The key step is disabling Badges in your iPhone settings. You haven't mentioned that in your reply?

[bowls+babe]

The My Sky app ishowing a notification alert. I've gone though and clicked on every single message but it's still showing a notification alert with a number 1 on it (on iphone).