MySky app stuck on postcode page

[sdavies]

I've had no problems with this app until it recently updated.

Ever since I can't get by the page that says 'let's find your account' and asks for the postcode. I've tried all formats: X## #XX and X###XX but I get 'Invalid postcode'.

[caesarome]

Have you made sure there is no space at the end of it ?

[sdavies]

Yeah there's no space at the end. 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @sdavies an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @sdavies . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks