My sky login problem

[Bri59]

Unable to login to My Sky app on iPad today. I have uninstalled, re installed, changed password and I get the message ‘ your account is not authorised to access the My Sky app ‘.

[caesarome]

@Bri59 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Bri59.

[Bri59]

Hi I had to go out and missed the chat invite

[caesarome]

As it was sent to you at 11.09 this morning @Bri59 it will still be there for you until 11.09 on Tuesday morning so do you see the chat bubble at the bottom of this page ?

[Shadow79]

I have the same problem I'm not authorised?