My sky app

[BellsShells]

For about 3 weeks now My Sky app will no longer work. Reinstalled the app and restarted phone multiple times.  The update today has done nothing.  I can see this is a common problem yet doesn't ever seem to be resolved.  I'd love to be able to access my account information again  and maybe enjoy some of the benefits sky keep emailing me about but can no longer access - is that too much to ask?

[caesarome]

Whatbis happening when you try to use the app as you haven't said ?

[BellsShells]

I can put in username and password - different results each time - either you are not authorised to use this app or failed to log in please try again.  Sometimes I'm also asked to type in my postcode to find my account which is not recognised either.

[caesarome]

@BellsShells 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to BellsShells.

[BellsShells]

Spent 2 hours on the phone this morning with customer services who insists there is no Sky ID team and yet the Sky Expert insists this is the team I need to speak to. Up until 3 weeks ago I could access MySky app see my account and billing and now for some reason I can't - I need help please!

[caesarome]

Call them back as the chances are you will get to talk to somebody different who might be able to help.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.