My sky app

[Jacquie+Glass]

I have been on the phone to you for over an hour my sky app is not working.  You I have been with you for over 30 years and I am a sky vip customer.  I was told to do various things on my sky  to make it work. Unfortunately know everything has gone even my rewards very angry.  Even more annoying is the  fact he left me on the call not replying for over 15 mins 

[Mark39]

We're customers here. Sky won't know who you are from your post. If you'd like to raise a complaint, this explains how.

https://www.sky.com/help/articles/how-to-make-a-complaint

[Annie+UK]

FYI, you're talking mainly to customers on the forums

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form

[caesarome]

You say it isn't working @Jacquie+Glass but you haven't actually said what is actually happening or what device it is running and what operating system your device is running ?