With errors like this there is nothing you can do to get past it so the only way to get the order placed will be by calling Sky instead.
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.
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