My Sky app not loading on iPad

[JJ393]

Samraj.

Sky technical have all the information you say they require.  They are well aware of the problem, and I have an email that states there is a problem which they are working to fix. I even have emails from Sky Executive giving me £25 for all the trouble they are causing. 

[GrannieVal]

IPAD 6th Generation, Model NR7F2  B/A

Ipad OS 17.7.10

MySky App version 10.4.2

Date problem with buffering when trying to open MySky app was noticed on the morning of 17 November 2025

I contacted customer services regarding an  erroneous message on my online sky

account which stated "your contract has ended" and I have been moved to a monthly

rolling price ....     my Sky TV contract actually ends in February 2027 !

customer service advisor said he would raise a case for me regarding the renewal of my TV packages

 and the buffering error, but would take 2 weeks

I am still waiting for a response

[Skylark376]

5/12/25

My Sky App 

Ipad 6th generation.

Ios 17.7.10

My Sky app has stopped  working  - just buffering.

None of your suggested solutions helps.

Thank you..

[Derekroylee]

Are Sky trying to resolve this?

[buddie1]

Mysky app as with many others it just keeps buffering on my ipad 6th generation. Ipad os 17.7.10.

[Skylark376]

Still no change - useless buffering - as of 10/12/25. Is anything happening to resolve this obviously widespread problem? 

[Samraj]

Hi, everyone.

Thank you to those who’ve shared the information requested in my previous post.

I’ve passed this on to the team to support their investigation.

If you haven’t shared your details yet, please do so as soon as possible.

Thank you for your continued patience.

[Unlucky345]

iOS 17.7.10

still buffering 

[JJ393]

On the 12th December Sky updated their MySky app to 10:5:0 it still does not work on either of my 2 iPads.  Does it now work on anyone else's iPad please.

[Sue1851]

@JJ393 

I've just uploaded the updated app & guess what STILL BUFFERING 

This is getting beyond a joke the problem has been going on since beginning November but still not working 

[Derekroylee]

Still buffering,

[elmstead12]

Also just updated app and still just buffering this getting beyond a joke Sky.

[CT121]

I thought it was just me! I have done all the suggestions, but just buffering still on the re-download app 🤦

[GrannieVal]

MySky app still not working for me either

[Doc58]

I have been having the same problem since the beginning of November. Still not resolved!