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Discussion topic: My Sky app account not authorised

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This message was authored by Markmc151 This message was authored by: Markmc151

Re: My Sky app account not authorised

Can't login to MySky app, account not authorised.

This message was authored by Andy+MG This message was authored by: Andy+MG

Re: My Sky app account not authorised

This is a joke sky, get it sorted.😡

This message was authored by PaulS23 This message was authored by: PaulS23

Re: My Sky app account not authorised

For anyone that needs to roll data:

 

If you can get logged into the website you should be able to do it from there:

 

https://www.sky.com/hub/mobile

This message was authored by PaulS23 This message was authored by: PaulS23

Mysky app - account not authorised - not answered

Hi, it seems a lot of people are still having issues with access to the MySky app despite the indications that an earlier issue was likely the issue and had been resolved. Please can Sky look at this for the numerous people impacted? 

This message was authored by MichG1979 This message was authored by: MichG1979

Re: My Sky App is saying my account is not authorised

Tried all options more than once, including calling sky about it this morning and was told there are no know issues!  Please help.

This message was authored by PaulS23 This message was authored by: PaulS23

Re: Mysky app - account not authorised - not answered

Slightly annoyed that the separate thread I setup to break away from this thread got merged back in here.

 

This thread indicates this issue has been answered and therfore resolved when there is clearly still an issue for multiple people. 

This message was authored by my5kids This message was authored by: my5kids

My sky app

Got logged out of my sky app, now when I'm trying to log in it's saying my account is not authorised to access the app. I've deleted an reinstalled the app and still nothing 

This message was authored by Andy+MG This message was authored by: Andy+MG

Re: My sky app

Obviously sky don't care, time to leave I think.

This message was authored by Carl.1 This message was authored by: Carl.1

My Sky App Not Authorised

I was looking to roll some data for my sons phone and keep getting a message saying my account is not authorised to access the M y Sky App

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky App Not Authorised

Posted by a Superuser, not a Sky employee. Find out more

@Carl.1 

This is a ongoing known issue because as you can see a number of people are seeing the same message..

 

For the data see if you can access this link:

 

https://www.sky.com/myaccount/mobile/piggybank

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This message was authored by AllanJ This message was authored by: AllanJ

Re: My Sky app account not authorised

Take it sky don't give a crap about this then, not seen one reply from them!! Cancel direct debit then, see if that gets there attention!! 

This message was authored by Natalie58 This message was authored by: Natalie58

Re: My Sky App is saying my account is not authorised

@Kelsingra I am still not able to access the app after trying your recommended steps.

This message was authored by PaulS23 This message was authored by: PaulS23

Re: My Sky app account not authorised

Still not working this morning. Same error: 

1000010765.jpg

This message was authored by WendyH23 This message was authored by: WendyH23

When trying to open the My Sky App the screen says:- your account is not authorised to access the my

Until yesterday I could access the My sky App. Now when trying g to access this the screen  says:- Your account is not authorised to access the My Sky App. I have deleted it and reinstalled but still u able to access it. The screen also at the bottom just says log out...

Please help me

This message was authored by Kelsingra This message was authored by: Kelsingra Answer

Re: My Sky app account not authorised

Posted by a Sky employee

Hey all,

 

Thank you for your answers! 🙂
We've escalated the issue to the support team and they are investigating the problem. 

 

In the meantime you can use the sky.com website instead of the My Sky app as a workaround. Please let me know if the website is giving you the same error message.

 

I will let you know as soon as we have more updates about the case, than you for your patience!

 

Thanks,

Fanni
Community Moderator
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