My Sky app account not authorised

[Kelsingra]

Hey all,

Thank you for confirming that you still experience the login error message.

The problem that impacted the majority of customers has been resolved now. We will need to verify a couple of details with you as it seems to be not related to it. Please get in contact with the customer support on the phone:
If you have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home

UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.

Thanks,

[royhayes1980]

cannot log into my sky app anymore, it says account not authorised. 

I can log in online still, any ideas how to fix? The sky app was more accessible for ne as I have disabilities

[zerassse]

I have the same issue, but even worse. Despite reinstalling the app, it still sazys I'm not authorised to log in and on the website I can log in, but I cannot see the billing page, says it's restricted. Spend entire morning today with sky customer service, after 15 or so transfers the connection broke, but it was obvious that cuatomer service employees were complete time waste. Anyone in Sky who'd actually know how to sort this out???

[doug290]

Have not been able to use the Sky App for about 8 months. Sky have been no help. Cmon Sky sort this out

[royhayes1980]

It's a joke 8 months for me aswell should get compensation for not being able to access full services or vip rewards 

[Toni62]

I have the same issue, I guess this still has not been sorted.  I want to book the Sky lounge bath Birmingham Arena - how do I do this 

[LLW38]

How do I redeem my two free view cinema tickets?

It's now the same third month I've been experiencing this known issue, however I'm not able to redeem anything through VIP

[ba7oo]

Still not working when I woke to sky on the phone they had no idea why 

[royhayes1980]

Same I'm still unauthorised to use the app apparently Sky need to sort it or I will take this to the highest level totally unacceptable as a sky customer for around 12 years 

[Gallagher37]

Need to get in my sky app and I'm not authorised, how do I get in? 

[royhayes1980]

Iv been unauthorised for nearly a year sky are no help and don't even know how to fix it as a VIP member unable to access rewards so annoying I'm leaving sky next year at end of contract 

[ba7oo]

Same, I spent nearly an hour on the phone to sky and they couldn't sort it. So still without access to any bills, vip etc. it's very frustrating 

[caesarome]

@ba7oo

Are you using a VPN, if so it will need disabling.