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Discussion topic: My Sky Resetting my password and choosing the option to log out other devices

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This message was authored by IanChapman This message was authored by: IanChapman

My Sky Resetting my password and choosing the option to log out other devices

Since resetting my password and choosing the option to log out on other devices I’m no longer able to use the My Sky app. It just displays a white screen. Tried deleting it and installing, and restarting the device. Get same thing on all devices, iPhone 10, 7 and iPad mini.

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This message was authored by caesarome This message was authored by: caesarome

Re: My Sky Resetting my password and choosing the option to log out other devices

Posted by a Superuser, not a Sky employee. Find out more

Have you tried rebooting all yur devices as it isn't clear from your post if you have done this or not ?

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IanChapman
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This message was authored by IanChapman This message was authored by: IanChapman

Re: My Sky Resetting my password and choosing the option to log out other devices

Yes, tried rebooting on all devices.

After re-installing the app it asks if I want notifications (tried replying both yes and no), then shows blank white screen. Closing app and starting agsin just shows white screen.

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky Resetting my password and choosing the option to log out other devices

Posted by a Superuser, not a Sky employee. Find out more

Do you use anything like the private relay function on these devices, if so try disabling it.

 

Have you also try a router reboot ?

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