My Sky App Not Linking My Mobile Account

[JackieC789]

I have managed to log into My Sky App but going onto the Mobile side of things it's asking for

name, postcode and bank account details.  

And then comes up technical error.

Will this be fixed shortly as I have been waiting to add data to my account since yesterday. Hasn't worked since the update!

[caesarome]

@JackieC789 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[JP0315]

I am having trouble linking my account. I have a new phone and am unable to activate my sim.  I tried calling but everyone was in training and can't get any help.  Anyone know how to fix this 

[caesarome]

@JP0315 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent JP0315 an invite to chat.

[TonyM1]

I'm having the same problem. Enter the details, and told they're incorrect so can't link my account.

[caesarome]

@TonyM1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to TonyM1.

[Crofty56]

I have been having this issue since i started the contract. tried again months later and still getting the same message. please can this be escalted to be resolved please.

[caesarome]

@Crofty56 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Crofty56.

[LisaL151]

Hello I am having same issue. Since I transferred to my new phone it won't link back to my mobile account. My son is away and I can't roll any data to him???

[caesarome]

@LisaL151 

What same issue are you having ?

[LisaL151]

I am unable to link my new phone to my sky mobile account in my sky app...it keeps saying technical error then back to home page?