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Discussion topic: Mobile has died & can’t access MySky app on my iPad as it says it’s not authorised.

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Message posted on ‎17 Oct 2024 08:01 PM

Mobile has died & can’t access MySky app on my iPad as it says it’s not authorised.

Evening, I've had a nightmare of a day, my mobile which I have via Sky has stopped working today (won't charge) I'm trying to access the MySky app to look at replacing it but when I try to log on via  my IPad also from Sky the not authorised message keeps coming up 😩

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Avatar for Annie+UK
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Message posted on ‎17 Oct 2024 08:12 PM

Re: Mobile has died & can’t access MySky app on my iPad as it says it’s not authorised.

Posted by a Superuser, not a Sky employee. Find out more

Have you checked the charging port for fluff? Picking fluff out carefully with a toothpick can sometimes fix charging issues

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Message posted on ‎17 Oct 2024 08:18 PM

Re: Mobile has died & can’t access MySky app on my iPad as it says it’s not authorised.

Posted by a Superuser, not a Sky employee. Find out more
@Jamtadtic84 wrote:

but when I try to log on via  my IPad also from Sky the not authorised message keeps coming up 😩

Are you logged in with the correct details, if you are are you using a VPN ?

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Message posted on ‎17 Oct 2024 08:23 PM

Re: Mobile has died & can’t access MySky app on my iPad as it says it’s not authorised.

Yes all my details are correct

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Message posted on ‎17 Oct 2024 08:25 PM

Re: Mobile has died & can’t access MySky app on my iPad as it says it’s not authorised.

Yes I've followed all the help videos and nothing has helped, need to find out why I can't access the MySky app on my iPad, keeps saying not authorised 

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