Mobile has died & can’t access MySky app on my iPad as it says it’s not authorised.

[Jamtadtic84]

Evening, I've had a nightmare of a day, my mobile which I have via Sky has stopped working today (won't charge) I'm trying to access the MySky app to look at replacing it but when I try to log on via  my IPad also from Sky the not authorised message keeps coming up 😩

[Annie+UK]

Have you checked the charging port for fluff? Picking fluff out carefully with a toothpick can sometimes fix charging issues

[caesarome]

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@Jamtadtic84 wrote:

but when I try to log on via  my IPad also from Sky the not authorised message keeps coming up 😩

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Are you logged in with the correct details, if you are are you using a VPN ?

[Jamtadtic84]

Yes all my details are correct

[Jamtadtic84]

Yes I've followed all the help videos and nothing has helped, need to find out why I can't access the MySky app on my iPad, keeps saying not authorised