Missing channels from my Sky+ app

[Xubbi]

I noticed yesterday that there are many channels missing from my Sky+ app. Now that the app is undupported tgere should not be any changes, but someone IS making them. What can I do to get them back?

[caesarome]

There don't appear to be any missing channels that I can see so name a few that are missing for you ?

[Xubbi]

Missing channels just in the first ten channels... under ALL CHANNELS are:

BBC2

CHANNEL 5

SKY SHOWCASE

SKY WITNESS

SKY ATLANTIC

ALIBI

and many many more

sone of these are also missing from my Sky go app including EUROSPORT 2...

This is the same situation for my phone and iPad...

and thank you for your reply.

[caesarome]

At the top of the TV Guide have you made sure that "All Channels" is selected ?

[Xubbi]

Yes.. for definite and on both devices...

this is a screenshot...

[caesarome]

That image shows that you have Entertainment selected, I don't suppose it will make a difference by try selecting All Channels.

[Xubbi]

what an idiot! Here is the correct one..

[Xubbi]

also channels 401  & 402 as well as other sports channels...

Thank you for your help too

[caesarome]

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@caesarome wrote:

That image shows that you have Entertainment selected, I don't suppose it will make a difference by try selecting All Channels.

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[caesarome]

Do you have the Sky Go app installed, can you check that one as well ?

https://www.sky.com/pages/sky-go/download-the-app

[Xubbi]

Yes, I do have the Sky go app. It's a little difficult to see what is missing as it doesn't present every channel, but mostly under ALL CHANNELS everything seems to be there that was there before including Eurosport 2, but under SPORTS it is missing.

Later, I am going to reinstall the Sky+ app. It should still show up in my purchsed list? I wouldn't say I'm confident about that once I've uninstalled though?

[caesarome]

I don't think this issue is unique to you as a few other people are reporting issues with channels mussing so I would email the apps team about this - apps@sky.uk

[Xubbi]

I will do exactly that. Thank you so, so much for your patience with me and I'm glad to hear it's not just me.

Regarding Sky go, I have recently updated that and the problem must be from there.
With regards to Sky+, I'm reluctant to upgrade as saved recordings cannot betransferred to a new device at the moment. Shame!

[caesarome]

Recordings are not saved on the Sky+ app as you are just seeing those that are in the planner of your Sky+ box.

[Sjcuk]

Same problem here, loads of channels missing. I'm going to be cynical here and say it's deliberate to push everyone off the platform, it's exactly how people are pushed off platforms that companies want to get rid of, quietly and by stealth.