Messages, contracts and documents not showing

[Jonn0]

Trying to see Sky Messages and Contracts, in a Web browser and using My Sky app and in all cases they are just greyed out and no docs can be viewed ..

[Tom-W19]

Hi @Jonn0 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Jonn0]

Update:  I can now see my documents in the My Sky app but they are still all greyed out at sky.com on Android and Windows.

[Jonn0]

Update 2: as of today everything is working OK now.