Message: 'The form failed to submit, please try again later'.

[scrambler60]

Following the bad advice I had from Sky about dealing with mini-box connectivity problems last week, one community member suggested I should raise a complaint. Not so easy! I have been to  https://www.sky.com/help/forms/complaints and answered all asterisked and drop-down questions, but the message keeps coming up that 'The form failed to submit, please try again later'.

One website I looked at suggested clearing my cookies and cache, but this has made no difference.

I don't really need to make a complaint; I just want decent technical support, but does anyone have any thoughts on why the Sky systems seem to deny access to this complaints mechanism?

[Mark39]

No idea, but their are other options.

[scrambler60]

I'd love to know what those options are!

[Daniel0210]

@scrambler60 

Any Customer Service agent in the call centre should be able to register a complaint on your behalf. 

[Mark39]

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@scrambler60 wrote:

I'd love to know what those options are!

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https://www.sky.com/help/articles/how-to-make-a-complaint

[DW5]

I am having the same problem. I have been trying to post for two hours without success, just getting the same error message. I tried it with the single word 'Test' and it worked, but it won't work with the actual message (which is under the 4,000 character maximum). Any help appreciated. (Please don't say 'phone Sky', though, the whole point of filling in a form is to avoid calling.) 

[Annie+UK]

Write a letter!

[DW5]

Got to be honest, Annie, that's not really Superhelpful, coming from a Superuser. I'm aware of the different ways of contacting Sky. But I'd prefer to get a response this month.

For the avoidance of doubt: I'd appreciate any help that involves solving the actual issue in hand i.e. the complaints form not working.

[Daniel0210]

@DW5 

What's the issue with calling? Any agent should be able to create a complaint on your behalf.

[Annie+UK]

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@DW5 wrote:

Got to be honest, Annie, that's not really Superhelpful, coming from a Superuser. I'm aware of the different ways of contacting Sky. But I'd prefer to get a response this month.

For the avoidance of doubt: I'd appreciate any help that involves solving the actual issue in hand i.e. the complaints form not working.

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You are having problems online and refuse to phone so how in earth was my sugestion not helpful?

Many people these days forget that they can write a letter t a company 😞 I'm not a mindreader and could not possible know that "I'm aware of the different ways of contacting Sky"