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Discussion topic: Login stuck at postcode

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This message was authored by SputnikDan This message was authored by: SputnikDan

Login stuck at postcode

I cannot login to my sky account (online and on the app). I get the message 'Let's find your Account' and I'm asked to enter my postcode but despite entering this correctly, the page doesn't move forward. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Login stuck at postcode

Posted by a Superuser, not a Sky employee. Find out more

Have you tried clearing your browsers cache and tried a different browser ?

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SputnikDan
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This message was authored by SputnikDan This message was authored by: SputnikDan

Re: Login stuck at postcode

Yes, I have. I was originally using safari then later switched to google chrome. I've cleared and cache and browsing data for both but same issue persists. 

SputnikDan
Topic Author
This message was authored by SputnikDan This message was authored by: SputnikDan

Re: Login stuck at postcode

Is there something else I can try?

This message was authored by caesarome This message was authored by: caesarome

Re: Login stuck at postcode

Posted by a Superuser, not a Sky employee. Find out more

I don't think there is @SputnikDan so if you post back here on Tuesday then we can see if Sky's messaging team can help or can get you help.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
SputnikDan
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This message was authored by SputnikDan This message was authored by: SputnikDan

Re: Login stuck at postcode

I will do that then. 
Thank you 

This message was authored by Paul08 This message was authored by: Paul08

Re: Login stuck at postcode

Hi .. this is happening to me too

cannot progress past Post code screen 

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