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Discussion topic: Joshua v Usyk - error signing up problem

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This message was authored by Axp11 This message was authored by: Axp11

Joshua v Usyk - error signing up problem

Hello

I've been trying to purchase the Joshau v Usyk fight but when i click pay now, it comes up with
"Error signing up
Oops something went wrong, please try again"

I tried google chrome, microsoft edge and safari on my phone but it all comes up with the same error.

Anyone have any idea on how to fix it?


Best Answers
Axp11
Topic Author
This message was authored by Axp11 This message was authored by: Axp11 Answer

Re: Joshua v Usyk - error signing up problem

I found a solution. I just registered my card on my account and paid for it that way and it worked.

View this Answer within the discussion

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This message was authored by caesarome This message was authored by: caesarome

Re: Joshua v Usyk - error signing up problem

Posted by a Superuser, not a Sky employee. Find out more

If you are signing up online are you planning to watch it via the box office app because if you are going to watch it via your Sky box then you can order it via the box itself.

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Axp11
Topic Author
This message was authored by Axp11 This message was authored by: Axp11

Re: Joshua v Usyk - error signing up problem

Via app, im not a sky customer 

Axp11
Topic Author
This message was authored by Axp11 This message was authored by: Axp11

Re: Joshua v Usyk - error signing up problem

Via app, I'm not a sky customer 

This message was authored by Mark39 This message was authored by: Mark39

Re: Joshua v Usyk - error signing up problem

Posted by a Superuser, not a Sky employee. Find out more

Think you'll need to contact the dedicated Customer Support team - see the FAQ: https://sports.skyboxoffice.com/faqs/ssbo-faqs

This message was authored by Ado This message was authored by: Ado

Re: Joshua v Usyk - error signing up problem

Posted by a Sky employee

@Axp11  If you are not a Sky customer I don't think you buy on sky.com or in the sky app... think that's predominantly to view it on your sky box and is added to your sky bill. Think non-sky customers buy it here https://sports.skyboxoffice.com/events/josua-v-usyk

This message was authored by wm35 This message was authored by: wm35

Re: Joshua v Usyk - error signing up problem

Hi I am a sky customer but not at home so want to watch on my iPad - I'm getting the same error when I try to pay "Oops something went wrong, please try again."

Ive tried a few times and it seems to be debiting my credit card with £1 mins each time I try and then giving me the error message - any idea whats going on or how I can get some help ?

Axp11
Topic Author
This message was authored by Axp11 This message was authored by: Axp11 Answer

Re: Joshua v Usyk - error signing up problem

I found a solution. I just registered my card on my account and paid for it that way and it worked.

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