Issues with sky app

[Sarah8695]

Hi,

im a new customers and have downloaded the sky app when I log in and try to see anything related to bills or my product I get an error message.

many thanks,

Sarah

[caesarome]

What is the error message @Sarah8695 and are you new to Sky or a returning customer ?

[Sarah8695]

The error message is this page is restricted when I click bills and for your products it says we can't process this right now. 

I had a sky account about 4 years ago so a returning customer. 

thanks 

[caesarome]

@Sarah8695 

If you are signed into your old account from 4 years ago then it will have been closed so you do need to set up a new one.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id