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Discussion topic: Installing sky sports app

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This message was authored by: Brenda+macRitchie

Installing sky sports app

After installing and try to open app screen says for few seconds'Installing' then goes black

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This message was authored by: caesarome

Re: Installing sky sports app

Posted by a Superuser, not a Sky employee. Find out more

@Brenda+macRitchie 

What device are you trying to install it on ?

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This message was authored by: RFS123

Re: Installing sky sports app

I'm getting the same problem from time to time - again today.  I'm running on a fairly new Dell laptop with Windows 11 24H2 installed.  When this happens there's the error below in the log - 

 

Source           Sky UK OTT Electron Container

Summary     Stopped working

Date               ‎03/‎08/‎2025 16:48

Status           Report sent

Description   Faulting Application Path: C:\Users\Robert\AppData\Local\Programs\skysports\Sky Sports.exe

Problem signature     Problem Event Name: APPCRASH
Application Name: Sky Sports.exe
Application Version: 7.0.0.149
Application Timestamp: 650068b3
Fault Module Name: Sky Sports.exe
Fault Module Version: 7.0.0.149
Fault Module Timestamp: 650068b3
Exception Code: c0000005
Exception Offset: 037cdb7a
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 0000
Additional Information 2: 00000000000000000000000000000000
Additional Information 3: 0000
Additional Information 4: 00000000000000000000000000000000

Extra information about the problem
Bucket ID: e3f11a57ce6c8ebac2df4f0333823ae3 (1359892487656848099)

R
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