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Discussion topic: I’ve lost my channels on the App and ability to change channels from my mobile. As someone disablede

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This message was authored by Update+needed This message was authored by: Update+needed

I’ve lost my channels on the App and ability to change channels from my mobile. As someone disablede

I've lost my channels and cannot change channels using the app. As someone disabled, the ability to change channels using my phone app without having to go to the Sky Box made a huge difference. Please can this app be reconsidered and supported? 

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This message was authored by caesarome This message was authored by: caesarome

Re: I’ve lost my channels on the App and ability to change channels from my mobile. As someone disab

Posted by a Superuser, not a Sky employee. Find out more

Do you have a Sky+ or Sky Q box ?

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Update+needed
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This message was authored by Update+needed This message was authored by: Update+needed

Re: I’ve lost my channels on the App and ability to change channels from my mobile. As someone disab

Sky + and using an iPhone

This message was authored by caesarome This message was authored by: caesarome

Re: I’ve lost my channels on the App and ability to change channels from my mobile. As someone disab

Posted by a Superuser, not a Sky employee. Find out more

Are you seeing a "You can not tune to this channel" error then if so I see the same and this will because from about May last year Sky no longer supports the app and to be honest I am surprised we can still use it to set recordings.

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This message was authored by Update+needed This message was authored by: Update+needed

Re: I’ve lost my channels on the App and ability to change channels from my mobile. As someone disab

I am but it only started 2 days ago. I'd love it if Sky would reconsider supporting the app as it was far more useful than the Sky Go app ad it enabled changing channels, setting recordings and viewing the shecedile using the grid function. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I’ve lost my channels on the App and ability to change channels from my mobile. As someone disab

Posted by a Superuser, not a Sky employee. Find out more

Unfortunately that won't happen as the app was released for use with Sky +, which itself is no longer supported by Sky.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by caesarome This message was authored by: caesarome

Re: I’ve lost my channels on the App and ability to change channels from my mobile. As someone disab

Posted by a Superuser, not a Sky employee. Find out more

@Update+needed wrote:

I am but it only started 2 days ago. I'd love it if Sky would reconsider supporting the app as it was far more useful than the Sky Go app ad it enabled changing channels, setting recordings and viewing the shecedile using the grid function. 


That isn't going to happen because if you look at the main screen where you can access your planner it does say that the app is no longer supported.

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This message was authored by scottishwildcat This message was authored by: scottishwildcat

Re: I’ve lost my channels on the App and ability to change channels from my mobile. As someone disab


@caesarome wrote:

Are you seeing a "You can not tune to this channel" error then if so I see the same and this will because from about May last year Sky no longer supports the app and to be honest I am surprised we can still use it to set recordings.


We can't do that now, either... they've finally turned off all the useful features of the app. Still usable as a remote to pause/fast forward/ rewind, but that's literally about it.

This message was authored by caesarome This message was authored by: caesarome

Re: I’ve lost my channels on the App and ability to change channels from my mobile. As someone disab

Posted by a Superuser, not a Sky employee. Find out more

@scottishwildcat wrote:

We can't do that now, either... they've finally turned off all the useful features of the app. Still usable as a remote to pause/fast forward/ rewind, but that's literally about it.


It looks like they turned that off yesterday a day after I made the above post !

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