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Discussion topic: I have Paramount+ but cannot login using app on my ipad? Sky not listed under sign in with partner

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This message was authored by Francey This message was authored by: Francey

I have Paramount+ but cannot login using app on my ipad? Sky not listed under sign in with partner

I have Sky Q and have signed up for Paramount+ through Sky.  Unfortunately, despite being told I can use this on my iPad after downloading the Paramount+ plus app, Sky is not listed under: "Sign in with Partner" or anywhere else.  Can someone please tell me how I login? 

 

I am assuming it is my Sky login details I should use but I sign in with a name and number user name to Sky, not my email address and I wonder if that is the problem since the app clearly wants an email address.  Any help would be greatly appreciated.  I am not quite in the dinosaur age but not far off, so please be gentle with me.

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This message was authored by Laing1 This message was authored by: Laing1

Re: I have Paramount+ but cannot login using app on my ipad? Sky not listed under sign in with part

Posted by a Superuser, not a Sky employee. Find out more

@Francey wrote:

I have Sky Q and have signed up for Paramount+ through Sky.  Unfortunately, despite being told I can use this on my iPad after downloading the Paramount+ plus app, Sky is not listed under: "Sign in with Partner" or anywhere else.  Can someone please tell me how I login? 

 

I am assuming it is my Sky login details I should use but I sign in with a name and number user name to Sky, not my email address and I wonder if that is the problem since the app clearly wants an email address.  Any help would be greatly appreciated.  I am not quite in the dinosaur age but not far off, so please be gentle with me.


@Francey have you set up paramount + through your Q box ? 

as per the instructions below 

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/using-paramount-plus

 

once it is set up you just need download the app to the device you want to watch it on click on login and use the username and password you used when you set it up 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Francey
Topic Author
This message was authored by Francey This message was authored by: Francey

Re: I have Paramount+ but cannot login using app on my ipad? Sky not listed under sign in with part

Hello,

When I signed up I just followed the steps on Sky.  I shall do what you suggest and see if that works.  Thank you so much for taking the time to respond to me; much appreciated.  I shall try your suggestion tomorrow and let you (and everyone else) know how I got on.

 

Have a good evening.

 

With thanks,

 

Francey

Francey
Topic Author
This message was authored by Francey This message was authored by: Francey

Re: I have Paramount+ but cannot login using app on my ipad? Sky not listed under sign in with part

Hello,

Just to confirm I did set up Paramount+ using the method shown in the link you kindly provided.    At the time I had not realised that I would not be able to watch Paramount+ on my other devices using the SkyGo app. 

I therefore downloaded Paramount+ to my laptop and tried to sign in.  Sky are not listed as a partner, only Apple, so I could not use that method.  The other methods require an email address as a login, but I will not show up on their records, particularly as my Sky login is not an email address.  Therefore I need to know how to login to the Paramount+ app as a Sky customer which seems impossible.

 

I think I shall have to contact Paramount+ explain that I signed up through Sky and see if they can help me.

 

However, thank you very much for your suggestion.  Apologies for the delay in replying but I have been a little under the weather.

 

I hope you enjoy your weekend.

 

Francey

This message was authored by NonTechGuy This message was authored by: NonTechGuy

Re: I have Paramount+ but cannot login using app on my ipad? Sky not listed under sign in with part

Hello

Please can someone get me logged onto paramount +

Briefly,

sky Q customer

sky cinema subscriber

paramoutn plus works on my sky Q box and mobile 'phone will not recognise my sky login on the app on my ipad - help!

TVm,

Duncan

 

This message was authored by Mark552 This message was authored by: Mark552

Re: I have Paramount+ but cannot login using app on my ipad? Sky not listed under sign in with part

I have a different  issue. I am getting "sorry we can't do that at the moment" when trying register paramount + via Q box or online via phone.. its like website is down. Anybody encountered rhia and how to navigate past it?

This message was authored by tallcmp172 This message was authored by: tallcmp172

Re: I have Paramount+ but cannot login using app on my ipad? Sky not listed under sign in with part

Just tried this and it worked fine for me: when you set up Paramount on your Sky Q box, you have to create a Paramount account with email and password. 

download Paramount app and use those login details to sign into the app. Worked fine for me and had my Sky viewing history in the app. 

This message was authored by Inxy This message was authored by: Inxy

Re: I have Paramount+ but cannot login using app on my ipad? Sky not listed under sign in with part

I have the same issue. Works great on the TV but cannot find out how to get it on my iPad aswell. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I have Paramount+ but cannot login using app on my ipad? Sky not listed under sign in with part

Posted by a Superuser, not a Sky employee. Find out more

@Inxy wrote:

I have the same issue. Works great on the TV but cannot find out how to get it on my iPad aswell. 


You need to download the Paramount plus app on your tablet and then login with the SAME paramount plus credentials you used to login into the paramount plus app on your Sky device.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Inxy This message was authored by: Inxy

Re: I have Paramount+ but cannot login using app on my ipad? Sky not listed under sign in with part

Thanks Mark. The paramount app doesn't even recognise my email address. I used my Sky Id to keep things simple but it will not pick that up on the iPad 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I have Paramount+ but cannot login using app on my ipad? Sky not listed under sign in with part

Posted by a Superuser, not a Sky employee. Find out more

@Inxy Might be worth double checking the email address. If you open paramount plus on your Sky device and go down to settings it should display the email address associated with the account.

 

If that does match and you are seeing the "email not recognised error" id suggest raising it with paramount plus as clearly you must have a paramount plus account for it to work on the Sky device.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by Inxy This message was authored by: Inxy

Re: I have Paramount+ but cannot login using app on my ipad? Sky not listed under sign in with part

Thank you again. Will do that, but I only have one email address. But I will do as you advise and then go to paramount. Your help is much appreciated

This message was authored by NonTechGuy This message was authored by: NonTechGuy

Re: I have Paramount+ but cannot login using app on my ipad? Sky not listed under sign in with part

Dear Responders,

Thank you to those who replied. I managed to resolve it by going back to my original userid/email/passwd which worked. 

Thanks again everyone and stay safe,

D

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