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Discussion topic: I can't access mysky from my phone, even if I can log in from the browser

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Avatar for kh971
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This message was authored by: kh971

Message posted on ‎10 Oct 2024 10:32 AM

I can't access mysky from my phone, even if I can log in from the browser

When I try to log in from my phone I am told that the password is incorrect, but the same password works on the browser. At the same time, on the browser I am "unauthorized" to access certain pages such as billing. I don't know how to fix this, I just need access to my account. 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎10 Oct 2024 12:02 PM

Re: I can't access mysky from my phone, even if I can log in from the browser

Posted by a Superuser, not a Sky employee. Find out more

If it isn't letting you view the billing are you signed in with your main account and not a secondary one as only the main account can access the billing.

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