0

Discussion topic: I can't access mysky from my phone, even if I can log in from the browser

Reply
This message was authored by kh971 This message was authored by: kh971

I can't access mysky from my phone, even if I can log in from the browser

When I try to log in from my phone I am told that the password is incorrect, but the same password works on the browser. At the same time, on the browser I am "unauthorized" to access certain pages such as billing. I don't know how to fix this, I just need access to my account. 

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: I can't access mysky from my phone, even if I can log in from the browser

Posted by a Superuser, not a Sky employee. Find out more

If it isn't letting you view the billing are you signed in with your main account and not a secondary one as only the main account can access the billing.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 7 hours

New Discussion