I can login to my Sky app with my email and password but it wont accept my postcode

[Ryanii5]

I can sign into my Sky app with my email and password but it isn't accepting my postcode 

[caesarome]

@Ryanii5 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Ryanii5 to chat.

[Tom-W19]

Hi @Ryanii5 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Ryanii5]

Hello. Sorry I had forgot about this.

I've tried logging in to the My Sky App today and I'm still receiving the same error regarding my post code. 

[caesarome]

@Ryanii5 

Would you like Sky to contact you again this and if so will you be able to respond within the 48 hour timescale ?

[Ryanii5]

Yes please that would be great

[caesarome]

@Ryanii5 

I have escalated your post again so same as before as you will have 48 hours to respond to it.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Ryanii5.