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Discussion topic: How to change email contact for newsletter

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This message was authored by Mahfam This message was authored by: Mahfam

How to change email contact for newsletter

I have updated my contact details, but am still receiving newsletter to old email address - how do I change this?

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This message was authored by caesarome This message was authored by: caesarome

Re: How to change email contact for newsletter

Posted by a Superuser, not a Sky employee. Find out more

Have you checked via your account here as my email address is actually shown twice one under just email and the other under household email:

 

https://www.sky.com/myaccount/my-details

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Mahfam
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This message was authored by Mahfam This message was authored by: Mahfam

Re: How to change email contact for newsletter

yes and changed both emails but still getting newsletter to old email

This message was authored by GSargent This message was authored by: GSargent

Re: How to change email contact for newsletter

Same here - anyone have a solution

This message was authored by Xorro2k This message was authored by: Xorro2k

Re: How to change email contact for newsletter

I've just managed to do this myself.

Go to your Sky Q box (assuming that's what you have), press the Home button and scroll down to the bottom and select My Sky. On the second line 'Manage my account', scroll across and select My Details, you'll get a blue screen with 3 boxes, the first of which is the email address which you can edit.

Goodness knows why this option is hidden away on the Sky box and not available via the Sky app or website...

This message was authored by GSargent This message was authored by: GSargent

Re: How to change email contact for newsletter

Thanks Xorro2K found it ok but at the moment it will not confirm as Sky having techniccal difficulties but hopefully it will work eventually. Thanks for advice.

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